Refund and cancellation

This policy covers paid Agentick plans bought from MetaPouch Technologies Private Limited. Payments are processed by Razorpay.

How a subscription works

Solo is bought in the dashboard under Settings → Plan, in Indian rupees by card or UPI, with GST added at 18%. It renews every month until it is cancelled. Prices are on our Pricing section.

Cancelling

• An owner or admin of the workspace can cancel at any time from Settings → Plan. There is no notice period and no cancellation fee.
• The plan runs to the end of the period already paid for, and no further payment is taken. The workspace then moves to Free.
• Until that date, the subscription can be resumed from the same page.
• Nothing is deleted when a plan ends. What goes beyond Free stops taking new work and says so. To have the workspace deleted, write to support@agentick.xyz.

Refunds

• Cancelling stops the next renewal. We do not refund the part of a month that remains after you cancel, unless the law requires us to.
• If you were charged in error, for example twice for the same period, write to support@agentick.xyz with the workspace's name and the payment's date and we will look into it.
• A refund we agree to is issued through Razorpay to the original payment method within 7 working days of our approval. Your bank may take a further 5 to 10 working days to show it.
• Founding customers, and plans arranged with us and invoiced (Team, Business and Enterprise), are refunded on the terms agreed with them.

When a payment fails

If a renewal payment fails, Razorpay retries it, and the plan carries on meanwhile. If the retries give up, the workspace moves to Free and nothing is deleted.

Contact

For anything about a payment, write to support@agentick.xyz.

MetaPouch Technologies Private Limited
Registered office: No. 237, D School Rd, Hegganahalli, Bangalore 560 091, India
CIN U62011KA2024PTC184477 · GSTIN 29AARCM7656C1ZX